Terms and conditions


  1. Contact information
  2. Information
  3. Third delivery of goods
  4. Cancellation of orders and withdrawal
  5. Rights and obligations of defective performance
  6. Complaint Handling
  7. Protection of personal data
  8. Solving disputes
  9. Other

1. Contact information

Company: MAHALUX s.r.o.

Registered office: K Holemu vrchu 678, Praha 5, 155 00

Registration ID: 243 02 422

Registered: in the Commercial Register, Municipal Court in Prague, Section C, insert 194 606

Phone: 096 853 +420 / 777 096 853

E-mail: info@mahalux.com

Seller agrees to provide written or electronic correspondence with the buyer, at the latest within two working days.

2. Information

Information about the goods and the price stated by the seller are mandatory except for obvious errors. Prices are presented inclusive of all taxes (eg. VAT) and charges, excluding the cost of shipping goods.

Information about the accepted forms of payment is available here.

Tax document is sent electronically to your contact email.

Acceptance of the offer with the addition or deviation is not accepting the offer.

Confirmation of the contract concluded in a form other than writing, which shows a deviation from the actual content of a negotiated agreement has no legal effect.

Unsolicited Takeover performance by the buyer does not accept the offer.

3. Delivery of goods

The seller delivers the goods to the buyer complete, within 15 days after order confirmation, if an individual does not catalog a different deadline for delivery. If the goods referred to "stock", the seller sends the goods within two working days. The buyer is obliged to accept the goods and pay. Buyer is advised to get the goods on delivery as soon as possible rechecked.

Documents for goods, in particular invoice, send the seller to the buyer immediately after receipt of the goods within two days of receipt of goods by the consumer.

If requested by the purchaser, the seller to confirm in writing, to what extent and for how long it will take to obligations of defective performance and how the buyer can exercise the right of them.

Delivery method is presented here.

4. Cancellation of orders and withdrawal

The buyer may cancel the contract within 14 days of receipt of goods or the last part of the delivery, and regardless of the method of receipt of goods or payment. That period is designed to enable the purchaser to a reasonable extent acquainted with the nature, characteristics and functioning of the goods.

Buyer is entitled to withdraw from the contract anytime before delivery.

Withdrawal from the contract the buyer sends or forwards in the 14-day period. The buyer may not indicate the reason for withdrawing from the contract. To facilitate communication, it is appropriate to state withdrawal date of purchase or contract number / sales receipt, bank and chosen way of returning the goods.

The seller is obliged to return the amount to the buyer fully corresponding to the price of goods and paid the cost of their delivery within 14 days of withdrawal, in the same way as a payment received from the buyer. If the seller offers within a certain type of delivery several options, the buyer is obliged to reimburse the cheapest of them. No later than in the same period, the buyer shall notify the seller to send or deliver the purchased goods. Goods should be returned to the seller (not COD) complete, preferably in the original packaging may show signs of wear or damage. The cost of returning the goods the buyer.

If returned goods damaged in breach of the obligations of the buyer, the seller is entitled to the purchaser claim compensation for diminution in value, and credited him for reimbursement.

5. Rights and obligations of defective performance

Quality on receipt

If the received goods deficiencies (eg. Not negotiated or reasonably expected properties does not lend itself to the usual or agreed purpose, is not complete, does not match its quantity, measure, weight or quality does not match the other statutory, contractual or pre-contractual parameters), it is a defects of the goods which the seller is responsible.

The buyer at the seller may apply within two years of receipt of goods according to your preference entitled to a free remedy or at a reasonable price discount; if it is not disproportionate to the nature of the defect (especially if you can not remedy the defect without undue delay) to order delivery of new things without defects or new parts free of defects, if it concerns only flaw of this component.

Unless the repair or replacement of goods possible, based on the withdrawal buyer may claim refund of the purchase price in full.

Within six months of receipt of goods, it is assumed that the defect existed goods upon receipt of goods.

Seller is not obliged to comply with the Buyer's claim, if he proves that the buyer knew of the defect goods or her own making.

For used goods, the seller is not liable for defects caused by the existing use or wear. For items sold at a lower price, the seller is not liable for defects for which the lower price was negotiated. Instead of the right to exchange the buyer has in these cases the right to an adequate discount.

Statutory rights of defects

The seller is responsible for defects arising after receipt of the goods in the 24-month warranty period, or at the time of application in advertising, on the packaging or in the accompanying instructions.

In that period, the buyer may make a claim and its option to require the defect, which is a substantial breach of contract (no matter if it is a defect is removable or non-removable):

  • defect removal delivering new things without defects or delivery of missing things;
  • free remedy repair;
  • reasonable discount on the purchase price;
  • or refund the purchase price based on the withdrawal.

It is essential to such a breach of contract, for which the party in breach at inception knew or should have known that the other party has not entered into a contract, if such breach foresaw.

For defects, which means minor breach of contract (no matter if it is a defect is removable or non-removable), the buyer is entitled to remove the defects or a reasonable discount on the purchase price.

Occurred when correctable defect after repair again (third complaint for the same defect or fourth for different defects) or the goods larger number of defects (defects at least three simultaneously), the buyer can exercise the right to reduce the purchase price, the exchange of goods or terminate the contract.

Seller is not liable for defects caused by normal use or failure not according to the manual.

6. Complaint Handling

The buyer is obliged to file a complaint with the seller or a person designated for repair without undue delay from a deficiency. Doing so in writing or electronically, should include your contact information, description of the defect and the requirement for the way the complaint.

The buyer is obliged to inform the seller, what right have chosen when notification of the defect, or without undue delay after notification of the defect. Changing the election without the consent of the seller is only possible when asked if the purchaser repair defects, which turns out to be unrecoverable.

If the buyer does not choose its right of fundamental breach of contract on time, the rights as when minor breach of contract.

The buyer is obliged to prove the purchase of goods (the best proof of purchase). The deadline for settling a claim runs from the transmission / delivery to the Seller or to a place designated for repair. Goods should be carried packed in suitable packaging to prevent damage, it should be clear and complete.

Seller shall immediately, not later than three working days to decide on the complaint, or that the decision needed expertise. Information on the need expert assessment of the purchaser within this period communicate. The complaint, including the removal of defects, the seller handled without undue delay, within 30 days of its application, if the buyer agree in writing to a longer period. After this period, the buyer has the same rights as if it were a fundamental breach of contract.

If the seller refuses to remedy the defect things, the buyer may request a reasonable price reduction or withdrawal.

Quality guarantee is extended for the period from filing a complaint in its execution or until the buyer was obliged to pick up the thing. If replacement of the goods or part thereof, shall apply to the seller's responsibility as if they were buying new goods or part thereof.

If it is not possible to monitor the status of settlement of a claim online, the Seller undertakes to settle the claim by the buyer to inform his request e mail or via SMS.

For legitimate complaint belongs to the buyer compensation costs reasonably incurred.

7. Protection of personal data

Buyer agrees that personal data provided by the Seller processed and stored in accordance with the Act on the Protection of Personal Data (no. 101/2000 Coll.) In order to fulfill the contract. The buyer has the right to be informed what information about him selling records, and he is entitled to change the data, or in writing to oppose their processing. Supervision over privacy exercised by the Office for Personal Data Protection.

Buyers can tell the seller that wants to stop sending business communicative, and to the electronic address obtained in connection with the performance of the contract, without thereby incurring any it costs.

Seller agrees buyer to withhold personal information to third parties other than the contracting carrier for delivery of goods.

Seller allows purchase without registration and data unregistered buyers used exclusively for the performance of a contract, not for marketing or commercial purposes.

8. Solving disputes

Disputes between the seller and the buyer solves the ordinary courts.

Compliance with the duties under the Act no. 634/1992 Coll., On consumer protection, as amended, performed by the Czech Trade Inspection (www.coi.cz).

9. Other

Consumer means a person who, unlike the seller when concluding the contract and is not engaged in business or in a separate exercise of his profession.

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Others not mentioned herein shall be governed by the Civil Code (no. 89/2012 Coll.), The Consumer Protection Act (no. 634/1992 Coll.) And other legislation, as amended by subsequent legislation.

Contract and related issues are governed by Czech law.

Changes in business conditions other than mutually agreed to in writing, are excluded.

These terms and conditions are translation of Czech Republic version effective from 1 January 2014.